Shipping
Standard Delivery UE
Enjoy a hassle-free shopping experience with our convenient and reliable shipping option, which delivers your orders quickly and for free to all EU countries.
International Delivery Extra UE
If you buy from a non-EU country, don't worry and write to our fast-track service that guarantees a shipping quote and fast delivery, giving priority to your priorities.
Personal Collect
To arrange the collection of the items at one of our warehouses. The client service will provide you with assistance and dates for an appointment in our warehouse or partners.
Shipping & Extra Charges
Shipping fees are 20€ to 48€ on most of items (except for the heavy artworks) and processed in 2-3 business day for UE Customers.
For extra-UE shipping charges vary depending on the destination and size of the order. Ask to our Shipping service for a fast quote.
Tax will be calculated based on the total value of merchandise, applied as governed by state sales tax regulations based on the ship to state, and will be displayed once your shipping address is entered.
Order Errors
Order Errors (wrong item or details): If you realize you’ve made a mistake (e.g., wrong product or shipping address), please contact us immediately. We will do our best to assist you.
Late Information Requests: Clients are kindly asked to request any additional photos, videos, or clarifications before placing an order. Orders cannot be cancelled simply due to missing details after purchase. In some cases, handling fees may apply for unjustified returns or late cancellations if allowed by applicable law.
Return & Refunds Policy
You have the right to withdraw from the purchase contract within 14 days from the day you receive the item. To exercise your right of withdrawal, please contact us by email at within the 14-day window. We will provide return instructions.
Returned items must be in the same condition as received, unworn/unused, with original packaging and documentation. The return shipment must be securely packed and insured. Once we receive and inspect the returned item, we will issue a refund within 14 days by bank transfer. Shipping costs are non-refundable unless the item was faulty or incorrect.
Have a question, need a quote or assistance for a shipping?
Simply click the button below or write to us directly. We usually respond within 24/48 hours.
Shipping FAQs
Do you offer international shipping?
Yes, we ship to numerous countries worldwide. Please check our shipping policy or reach out to our customer service team to find out if we ship to your specific location.
How can I track my order?
A tracking number will be provided to you via email once your order has been dispatched. You can use this number to monitor your order's progress on our courier's website.
What are the shipping charges?
Shipping fees are 20€ for items up to 1000€ value and 48€ on most of items (except for the heavy artworks or big objects) and processed in 2-3 business day for UE Customers.
For extra-UE shipping charges vary depending on the destination and size of the order. Ask to our Shipping service for a fast quote.
Can I Cancel or Return my order after purchasing?
If you're based in the EU, you can cancel your order within 14 days from delivery, according to EU regulations, without needing to provide a reason. However, return shipping costs will apply unless the item is faulty or not as described. For non-EU clients, returns are not guaranteed and must be approved on a case-by-case basis.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
How to return and be refunded?
EU clients have the right to return the product within 14 days. Contact our service shop@zaphiragroup.com and ask for the return and refund. For Extra EU clients return and refund are not possible, but, if any problem on the products don't hesitate to contact our client service, all our client must be satisfied.
What if I'm not home to receive my order?
If you're not available during the time of delivery, the courier will usually attempt to deliver your package multiple times or leave a note with instructions to arrange a re-delivery or pick-up from a local depot.
What if the item arrives damaged or not as described?
We take quality control seriously. If your item is damaged or different from the description, contact us within 48 hours of delivery. We’ll investigate and offer assistance and organize the shipping and refund if eligible.
Is the safe package included?
Yes, in each of our shipments the item, and its box if applicable, are packaged and protected against possible impacts during transport, and the shipment is insured.
How can I collect my item in person?
Items can be collected from our warehouses which are safely located in the Principality of Monaco upon at least 3 days notice, followed by an appointment.
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